By Helen Williams, Julian Mott, Anne Leeming

AQA details and verbal exchange know-how for A2 has been completely edited and up to date to satisfy the calls for of the revised AQA specification, aiding versatile supply and larger possibilities for useful paintings. It positive factors an up-to-date color layout, new case experiences (cross-referenced to the most narrative and sensible actions) and new exam-style questions and exemplar solutions with an emphasis on helping applicants in examination guidance and functional paintings, making this an quintessential center textual content for all students.

By combining print with the scholar version of Dynamic studying on-line, scholars have entry to a couple of the extra assets featured within the complete community version CD-ROM (see separate access) in addition to a completely interactive variation of the ebook. The content material comprises actions and questions, that are used for homework or classwork.

Dynamic studying represents a brand new iteration in e-learning from Hodder schooling. lecturers and scholars can release assets from interactive pages or menus to carry studying to lifestyles and whole flexibility deals a number of possibilities for personalized studying. The instruments and assets supplied let lecturers to construct their very own classes, populate a VLE with content material and use a whiteboard to complete impact.

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AQA Information and Communication Technology for A2 (3rd Edition)

AQA info and conversation know-how for A2 has been completely edited and up to date to satisfy the calls for of the revised AQA specification, aiding versatile supply and bigger possibilities for sensible paintings. It beneficial properties an up to date color layout, new case reviews (cross-referenced to the most narrative and useful actions) and new exam-style questions and exemplar solutions with an emphasis on helping applicants in examination education and sensible paintings, making this an essential center textual content for all scholars.

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Extra resources for AQA Information and Communication Technology for A2 (3rd Edition)

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A company with a hierarchical structure is considering making a whole tier of middle management redundant and adopting a flatter structure. Give two advantages and two disadvantages of this action. (4) 36 6. “An organisation needs information like a human being needs blood. ” organisation ■ the importance of data collection, input and processing ■ the dissemination of information ■ the role of the people involved with creating and using information. (20) January 2008 AQA ICT 4 7. A large supermarket chain has a hierarchical organisation structure.

Discuss the types of report that would be useful to the sales manager of the company. ) Customer support is an important part of many businesses – consumers and business customers have high expectations. Good customer support can result in future sales. To provide good customer support (see Chapter 14), a business needs to be able to provide information on a range of matters such as the progress of orders, past purchases and service history. Good customer support should be much more than a response to queries and complaints.

4 Kodak i1220 Scanner With the document management and workflow systems, when an invoice is received, it is scanned and sent at once to the appropriate manager with an on-screen “pop up” and email alerting the manager of its arrival. The manager can then digitally authorise payment. The scanned document is stored electronically on the system. Documents can be stored in Portable Document Format (PDF), developed by Adobe. PDF format maintains page layout, fonts, and graphics. PDF files are easily accessible with freely available software.

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